Refund policy

Refund & Return Policy — House of PJ

Effective Date: 9th June 2025

We take great care in crafting each candle, but if there’s an issue, we’re here to help.

1. Returns & Exchanges

  • If your product is damaged or defective, you are eligible for an exchange or return.

  • You must record an unboxing video and send it to us via WhatsApp within 7 days of delivery.

2. Conditions for Returns

  • The product must be unused and in original packaging.

  • The damage must be evident in the unboxing video.

  • We do not accept returns or exchanges after 7 days.

3. Refunds

  • Refunds are processed only if replacement is not possible.

  • Refunds (if approved) will be processed via the original payment method within 7–10 business days.

4. Non-returnable Items

  • Customized candles (personalized scents, colors, jars) are non-returnable unless damaged.

  • Products damaged due to mishandling after delivery are not eligible.

5. Cancellation

  • Bulk Orders: Can be cancelled within 24 hours of placing the order. Advance payment is non-refundable after that.

  • Single Orders: Not eligible for cancellation once dispatched.

Contact Us

For any concerns, reach out to:
📧 houseofpj@gmail.com
📱 WhatsApp: +91 8291094132
📍 Visit us at https://houseofpj.in